Effective Date: 9th August 2025
Thank you for shopping with Kanikaar. We strive to provide high-quality women’s clothing and a seamless shopping experience. If you are not entirely satisfied with your purchase, we’re here to help.
1. Returns
We accept returns under the following conditions:
- The return request must be made within 2 days of delivery.
- Items must be unused, unworn, unwashed, and in their original packaging with all tags intact.
- Items purchased on sale or with a discount may not be eligible for return unless defective.
- Return shipping costs are the responsibility of the customer unless the item received was incorrect or defective.
To initiate a return, please email us at refunds@thekanikaar.com with your order number and reason for return. Once approved, we will provide instructions on how to send your item(s) back.
2. Refunds
Once we receive and inspect your returned item, we will notify you of the status of your refund.
If your return is approved:
- A full refund (excluding original shipping charges) will be processed to your original method of payment.
- Refunds may take 5–10 business days to appear, depending on your bank or payment provider.
In case of defective or incorrect items, a full refund including shipping costs will be issued.
3. Exchanges
We currently do not offer direct exchanges. If you wish to exchange an item for a different size or color, please return the original item and place a new order.
4. Non-Returnable Items
The following items are not eligible for return or refund:
- Items marked as Final Sale
- Intimate wear, bodysuits, or accessories (for hygiene reasons)
- Custom-made or altered items
- Gift cards
5. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 24 hours of delivery with photos of the issue. We will investigate and offer a replacement, refund, or store credit based on your preference.
6. Cancellations
Orders may be cancelled within [e.g., 2 hours] of placement, provided they haven’t already been shipped. Once shipped, the return process must be followed.
7. Contact Us
For any questions about returns, refunds, or cancellations, please contact us:
📧 Email: [Insert Email Address]
📞 Phone: [Optional]
🏢 Address: [Optional]