At Kanikaar, we want you to feel confident and satisfied with every purchase. If for any reason you’re not fully happy with your order, we offer return, refund, and exchange options under the terms outlined below.
1. Return Policy
You may request a return under the following conditions:
- The return is initiated within [e.g., 7 or 10] days of delivery.
- The item is unused, unworn, unwashed, and in original packaging with all tags intact.
- Items must be in resalable condition — we do not accept returns on damaged or soiled items unless they arrived that way.
Please note:
- Items purchased during a sale or marked Final Sale are not eligible for return.
- Intimate wear, bodysuits, accessories, and custom-made items are non-returnable due to hygiene and customization reasons.
- Return shipping costs are the responsibility of the customer unless the product was defective or incorrect.
To initiate a return, please email us at [Insert Email Address] with your order number, reason for return, and any supporting photos (if applicable).
2. Refund Policy
Refunds are issued in the following situations:
- The returned item is approved after inspection.
- You received a defective, damaged, or wrong item.
- Your order was cancelled before it was shipped.
Once your return is received and inspected:
- If approved, your refund will be processed to the original method of payment within 5–10 business days.
- If the item was defective or incorrect, a full refund including original shipping charges will be issued.
- In all other cases, original shipping charges are non-refundable.
3. Exchange Policy
We offer exchanges in the following cases:
- You received the wrong size or color.
- You want a different size in the same style (subject to availability).
How to request an exchange:
- Contact us within [e.g., 7 days] of receiving your item.
- State the item you want to exchange and the new size or color.
- Once approved, return the original item.
- Upon receiving and inspecting the item, we will ship out the exchange item (shipping may be charged depending on the case).
Please note: We currently do not hold inventory for future exchanges. If the desired size or item is unavailable, we will offer store credit or a refund.
4. Non-Returnable Items
We do not accept returns, refunds, or exchanges on:
- Final Sale items
- Intimate apparel, including bodysuits and undergarments
- Accessories (for hygiene reasons)
- Customized or altered products
- Gift cards
5. Damaged or Incorrect Items
If you receive a damaged or incorrect product:
- Contact us within 48 hours of delivery.
- Include your order number and clear photos of the product.
- We will offer a replacement, refund, or exchange as per your preference (subject to stock availability).
6. Cancellations
- Orders can be cancelled within [e.g., 1–2 hours] of placing them, as long as they haven’t been shipped.
- Once shipped, cancellations are not possible — please follow the return process if applicable.
7. Contact Us
For any questions or to initiate a return, refund, or exchange request, please contact us:
📧 Email: [Insert Your Support Email]
📞 Phone: [Optional]
🏢 Business Address: [Optional]